Terms of service

Terms of Service

These Terms of Service govern your use of the YarnPetal online store and your purchase of products from us. By accessing our website or placing an order, you agree to these Terms to the extent permitted by applicable law.

Throughout these Terms, “YarnPetal,” “we,” “us,” and “our” refer to the operator of yarnpetal.sbs.

1. Online Store Terms

By using our website, you confirm that you have the legal capacity to enter into transactions through the website or that you are using the website with any authorization required under applicable law.

You may not use our products, website, or services for unlawful or unauthorized purposes.

2. Products and Information

YarnPetal specializes in mini crochet flower pots, handmade crochet flowers, decorative floral pieces, and related products.

We make reasonable efforts to display product descriptions, photographs, colors, dimensions, and other information accurately.

Because products may have handmade or handmade-style characteristics, minor variations in stitching, shape, positioning, texture, or appearance may occur. Displayed colors can also vary depending on your screen and lighting conditions.

3. Prices and Payment

Product prices are displayed on our website and may change from time to time without prior notice, subject to applicable law.

The price applicable to an order is generally the price displayed and confirmed during checkout when the order is placed.

Customers are responsible for providing accurate billing and payment information.

4. Orders

Submitting an order does not necessarily mean that it has been finally accepted.

We reserve the right, where legally permitted, to decline or cancel orders for legitimate reasons, including suspected fraud, payment authorization problems, pricing or inventory errors, or product unavailability.

If we cancel an order after payment has been successfully collected, the applicable amount will be refunded.

5. Shipping

YarnPetal provides free worldwide shipping to destinations we currently serve.

Our standard estimated delivery timeframe is 7–10 days after shipment.

Delivery estimates are not guarantees. Customs processing, carrier disruptions, weather, holidays, incorrect addresses, local delivery conditions, and other circumstances outside our reasonable control may affect delivery times.

Please review our Shipping Policy for additional information.

6. Returns and Refunds

Eligible purchases may be returned within 30 days of delivery in accordance with our Return & Refund Policy.

Our return policy does not limit mandatory consumer rights available under applicable law.

7. Accuracy of Customer Information

You agree to provide current, complete, and accurate information when placing an order.

Customers are responsible for checking shipping addresses before submitting orders. If you discover an error, contact us promptly. We cannot guarantee that an address can be changed once an order has entered processing or shipment.

8. Intellectual Property

Unless otherwise stated, website content belonging to YarnPetal, including original text, branding, graphics, page layouts, and other protected materials, may be protected by intellectual property laws.

Such content may not be reproduced, distributed, exploited, or used commercially without appropriate authorization except where permitted by law.

9. Prohibited Uses

You may not use our website to:

Violate applicable laws or regulations
Infringe intellectual property rights
Submit intentionally false or misleading information
Transmit malicious code or interfere with website security
Attempt unauthorized access to our systems
Engage in fraudulent transactions
Abuse, disrupt, or improperly exploit our services

10. Third-Party Services

Our store may rely on third-party providers for services such as payments, hosting, analytics, order fulfillment, and delivery.

Your use of certain third-party services may also be subject to the applicable provider's terms and policies.

11. Availability of the Service

We aim to maintain reliable access to our website but cannot guarantee that the service will always operate without interruptions or technical errors.

We may modify, suspend, or discontinue portions of the website where reasonably necessary, subject to applicable legal obligations.

12. Disclaimer and Liability

To the maximum extent permitted by applicable law, YarnPetal is not responsible for indirect or consequential losses arising from circumstances outside our reasonable control.

Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law, nor does it exclude statutory consumer guarantees or other mandatory rights.

13. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses reasonably arising from your unlawful use of the website or material violation of these Terms.

14. Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.

15. Changes to These Terms

We may revise these Terms periodically to reflect changes to our services, operations, or legal requirements.

The version published on our website will apply from its stated effective date, subject to applicable law.

16. Governing Law

These Terms are governed by the laws applicable to our business in British Columbia, Canada, without limiting mandatory rights that may apply to consumers in their country or region.