Shipping policy

Shipping Policy

Thank you for shopping with YarnPetal. We are committed to making the delivery of your crochet flowers as simple and convenient as possible.

This Shipping Policy explains our shipping costs, estimated delivery timeframe, order processing, tracking, customs, and delivery responsibilities.

1. Free Worldwide Shipping

YarnPetal offers free worldwide shipping to destinations we currently serve.

There is no standard shipping charge for eligible orders, regardless of order value.

Some destinations may be unavailable due to carrier restrictions, legal requirements, or other circumstances beyond our reasonable control.

2. Estimated Delivery Time

Our standard estimated delivery timeframe is:

7–10 days after shipment

Delivery times are estimates rather than guaranteed delivery dates.

Actual delivery may vary because of:

Destination country or region
Customs processing
Local postal or carrier operations
Public holidays
Severe weather
Transportation disruptions
High-volume shopping periods
Incorrect or incomplete delivery information
Other circumstances beyond our reasonable control

3. Order Processing

Orders may require processing before shipment. Processing includes payment verification, order preparation, quality checks where applicable, packaging, and transfer to the shipping carrier.

Once your order has shipped, the estimated 7–10 day delivery timeframe applies.

4. Order Tracking

Where tracking is available, tracking information may be provided after your order has been shipped.

Please note that tracking systems can take time to display the first update after a shipping label is created or the parcel enters the carrier network.

5. Shipping Address

Customers are responsible for providing complete and accurate delivery information at checkout.

Please carefully verify your:

Full name
Street address
Apartment or unit number, if applicable
City
State or province
Postal or ZIP code
Country
Contact information

If you notice an address error after placing your order, contact support@yarnpetal.sbs as quickly as possible.

We will attempt to assist, but address changes cannot be guaranteed after processing or shipment has begun.

6. International Orders and Customs

International shipments may be subject to customs procedures, import regulations, taxes, duties, or other government charges depending on the destination.

Unless expressly stated otherwise during checkout, customs duties, import taxes, and similar government charges imposed by the destination jurisdiction are the customer's responsibility to the extent permitted by law.

Customs procedures may also cause delivery delays outside YarnPetal's reasonable control.

7. Delayed Orders

If your package has not arrived within the expected timeframe, please check your tracking information first, where available.

If you still require assistance, contact us at support@yarnpetal.sbs with your order number.

Our team will review the available shipping information and help determine the appropriate next step.

8. Lost Packages

If tracking indicates an unusual delay or you believe your package has been lost in transit, please contact our customer support team.

We will review the shipment with the available carrier information and provide an appropriate resolution based on the circumstances and applicable consumer law.