Contact Us

Contact Us

We're Here to Help

Thank you for visiting YarnPetal. If you have questions about our crochet flowers, an existing order, shipping, returns, refunds, or any other store-related matter, our customer support team is happy to assist you.

Customer Support

Email: support@yarnpetal.sbs
Phone: (250) 992-3134

When contacting us about an existing purchase, please include your order number and the email address used when placing your order. This helps our team locate your purchase and assist you more efficiently.

Mailing Address

YarnPetal
897 Moffat Ave
Quesnel, BC V2J 3A5
Canada

Please contact our customer support team before sending a return. Products sent to our address without prior return instructions may not be accepted or processed.

Order Support

For questions regarding an order, please provide:

  • Your full name

  • Order number

  • Email address associated with the order

  • A brief description of your question or issue

  • Photos of the product or package when relevant

For damaged, defective, or incorrect products, photographs can help us review and resolve your request more quickly.

Shipping & Returns

YarnPetal offers free worldwide shipping. Our standard estimated delivery timeframe is 7–10 days after shipment, although delivery times may vary depending on destination, customs processing, carrier conditions, holidays, weather, or other circumstances beyond our reasonable control.

Eligible products may be returned within 30 days in accordance with our Return & Refund Policy.

We appreciate your interest in YarnPetal and look forward to assisting you.