Refund policy

Return & Refund Policy

At YarnPetal, customer satisfaction is important to us. We want you to feel confident when purchasing our mini crochet flower pots and handmade crochet flowers. This Return & Refund Policy explains the conditions and procedures applicable to eligible returns and refunds.

1. 30-Day Return Policy

We offer free returns and refunds for eligible products within 30 days of delivery.

To be eligible for a return, the product should generally be in the same condition in which it was received, unused or reasonably unaltered, and accompanied by any original packaging or accessories supplied with the order.

Proof of purchase or an order number may be required.

Please contact us at support@yarnpetal.sbs before returning an item. Our support team will review your request and provide applicable return instructions.

Do not send a return without first contacting us, as unauthorized returns may not be accepted or properly processed.

2. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If you receive a product that is damaged, defective, or materially different from the item ordered, contact us as soon as reasonably possible at support@yarnpetal.sbs.

Please include:

Your order number
A description of the issue
Clear photographs of the product
Photographs of the packaging when relevant

After reviewing the request, we may provide an appropriate resolution, which may include a replacement, refund, or other remedy as required by applicable law.

3. Handmade Appearance and Product Variations

Crochet products may display minor differences in shape, stitching, positioning, texture, or color appearance. These variations can be characteristic of handmade or handmade-style products and may not necessarily constitute defects.

Colors may also appear slightly different depending on lighting conditions and the display settings of your device.

Nothing in this section limits any rights you may have when an item is materially different from its product description.

4. Non-Returnable Items

Certain products may not qualify for discretionary returns where permitted by applicable law, including:

Items that have been materially altered after delivery
Products damaged through misuse or improper handling after delivery
Items specifically personalized or custom-made for the customer, where applicable
Items returned outside the applicable return period unless otherwise required by law

If you are uncertain whether your item qualifies, contact us before sending it back.

5. Exchanges

If you would like a different product or variation, please contact our customer support team.

Depending on the circumstances and product availability, we may arrange an exchange or recommend completing a return and placing a new order.

6. Free Returns

For eligible returns accepted under this policy, YarnPetal provides free return shipping where our free-return service is available.

You must follow the return instructions provided by our customer support team. We cannot guarantee reimbursement for return shipping arranged independently without our authorization.

7. Refunds

Once an eligible return has been received and reviewed, we will notify you regarding the status of your refund.

Approved refunds will generally be issued to the original payment method. Processing times after a refund is issued depend on your bank, card issuer, or payment provider.

Original shipping charges are not applicable to standard orders because YarnPetal provides free worldwide shipping.

8. Order Cancellations

If you need to cancel or modify an order, contact us as soon as possible.

We will make reasonable efforts to accommodate your request. However, once an order has entered processing or has been shipped, cancellation or modification may no longer be possible. In that situation, you may request an eligible return after delivery.